Insurance carriers deliver value through an interconnected ecosystem. From collision repair and towing to rental, salvage, and medical services, carriers rely on a network of partners to restore their customers’ lives after a claim.
However, this dependency introduces challenges. A recent study from CCC found that customers often don’t recognize– or differentiate–between the roles of insurers and repairers, yet they hold carriers accountable for the repair experience.
How can insurers navigate these complexities, boost collaboration across the ecosystem, and deliver seamless experiences that drive satisfaction and retention?
Join our panel of industry leaders – including former insurance CIO and current Datos Insights Senior Principal, Deborah Zawisza; Michelle Raue, Chief Claims Officer, Preferred Mutual; Paul Stachura, former CCO of State Auto, and former Allstate CCO, Eric Brandt – as they unpack findings from CCC’s Moments of Truth report and explore strategies for creating cohesive customer journeys when so much of the process is beyond insurers’ control.
Our panel will discuss critical topics like:
- Responding to Moments of Truth: How insurers can act on key insights to improve customer satisfaction and retention by identifying and addressing critical pain points earlier in the claims process.
- Real-Time Collaboration and Technology: The role of event-driven architectures in providing real-time insights and visibility into partner performance, ensuring seamless and transparent claims experiences.
- Building a High-Functioning Ecosystem: What a successful claims and repair ecosystem looks like, and strategies for optimizing partnerships, like engaging non-DRP shops and expanding DRP networks.
- Technology and Business Case for Claims Investment: The technological underpinnings required for success and how to demonstrate the ROI of claims infrastructure investments across the organization.
Don’t miss this opportunity to learn actionable insights to transform your claims processes into a connected, customer-centric ecosystem that drives retention, trust, and measurable value.
