Wednesday, March 26, 2025 | 12:00 PM ET

How Advanced PAS and New Insurance Tech Optimize Customer Experience

Join Datos Insights Head of Insurance Chris Eberly, Equisoft Director of Core Insurance Solutions Ghassan Karam, and LIMRA Director of LAC Member Engagement Gina Castañeda as they explore the latest technologies that are reshaping policy management, enhancing customer experience, and driving operational efficiency.

Discover how to leverage AI across the entire policy lifecycle to reduce frustration and increase productivity of internal teams responsible for pricing, product definition, marketing, underwriting, claims and billing.

We’ll delve into strategies for enhancing omni-channel experiences for employees, agents, and clients.

Key topics:

  • Overview of cutting-edge PAS technologies and their benefits
  • How to quickly become independent from your technology vendors
  • Strategies for leveraging automation and artificial intelligence in PAS and digital sales and service solutions
  • Future trends in AI-enabled, customer-centric policy administration – from apps to claims
  • How unified data, PAS and digital tools can radically enhance employee, agent and client experiences
  • Enhancing omni-channel experiences in mixed legacy and modern PAS environments
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