There is a lot of hype in the media around AI and the impact of the technology on today’s business models, operating costs, and customer expectations.
During the session, Datos Insights Head of Insurance Insights Martina Conlon and Senior Principal Deb Zawisza discussed what is happening today with AI, the challenges of using the technology in its current form, and the opportunities in the future as the technology and understanding of its use in P&C insurance matures.
- Insurer priorities and projects
- AI basics
- What leading insurers are doing with AI today
- Future opportunities and trends in underwriting, claims, customer service, and IT
- AI governance and regulation