The retail banking landscape is transforming through meaningful digital engagement as banks seek to differentiate through customer experiences. Mobile money networks are becoming the next global payment standard, while financial institutions must bridge the gap between traditional and digital banking. In 2025, personalization drives customer acquisition as payment orchestration and open banking create new competitive opportunities.
The financial services industry stands at a pivotal crossroads of transformation. Success depends on balanced, strategic responses that address both technological and human elements. For senior executives navigating this landscape, understanding these shifts isn’t just about staying current—it’s about institutional survival and competitive advantage.
As we look ahead to 2025, our industry is poised for transformative change, facing the confluence of continued global economic uncertainty, rapid technological advancements, and evolving customer expectations. Our expert team of former practitioners continues to examine these trends (and more!) and is your best resource to help you navigate these turbulent times.