May 28, 2026 report Rethinking BNPL, Part One: The Customer Behind the Myths A growing share of U.S. consumers across all generations and income levels have tried BNPL. Yet, banks have largely remained on the sidelines because of the myths surrounding the BNPL user and social responsibility. Ariana-Michele Moore Retail Banking & Payments Ariana-Michele Moore |
May 26, 2026 report Beyond SMS: Why RCS Is the Future of Consumer Financial Engagement RCS messaging addresses the fundamental trust gap that has historically limited the adoption of text messaging in financial services. Ariana-Michele Moore Retail Banking & Payments Ariana-Michele Moore |
May 12, 2026 report The Smart Approval Advantage: Reducing Unnecessary Declines in Card Payments Card issuers are declining billions in legitimate transactions every year, losing . US$213 billion a year to false declines alone - and the cardholders walking away aren’t calling to complain. They’re just reaching for the next card. Ron van Wezel Retail Banking & Payments Ron van Wezel | David Shipper |
May 11, 2026 post Software Is Key to Maintaining a Competitive ATM Channel As cash usage continues to diminish globally, banks are exploring all avenues to reduce the cost and maximize the benefits... Robert Kilpatrick Retail Banking & Payments Robert Kilpatrick |
April 16, 2026 report Optimizing Consumer After-Purchase Experience Through Banking App Innovation Innovative banking-app features win new business and improve customer loyalty. Ron van Wezel Retail Banking & Payments Ron van Wezel |
April 8, 2026 report Canadian Consumer Debit Card Trends: A Financial Behaviors Series Report For Canadians, the debit card is a ledger of daily choices and a marker of financial autonomy. David Shipper Retail Banking & Payments David Shipper |
March 26, 2026 report Retail Banking & Payments Fintech Spotlight: Q1 2026 These two emerging fintech vendors are redefining payments infrastructure for financial institutions and autonomous AI commerce. David Shipper Retail Banking & Payments David Shipper | Ketan Dhade |
March 24, 2026 report U.S. Consumer Debit Card Trends: A Financial Behaviors Series Report Debit cards are the second-most-owned financial product among U.S. consumers. David Shipper Retail Banking & Payments David Shipper |
March 12, 2026 report Card-Issuing BIN Sponsorship: Building Compliant, Profitable Programs Bank identification number (BIN) sponsorship is an attractive strategy for forward-thinking financial institutions. David Shipper Retail Banking & Payments David Shipper | Ron van Wezel |
February 12, 2026 report Datos Insights Matrix: U.S. Retail Digital Banking Solutions Competition to win the hearts and wallets of consumers, especially Gen Zers and millennials, has never been greater. David Albertazzi Retail Banking & Payments David Albertazzi |
January 22, 2026 report The Market Won’t Wait: Seize the Open Banking Opportunity Financial institutions cannot wait for regulatory clarity before investing in open-banking enablement. Stewart Watterson Retail Banking & Payments Stewart Watterson |
January 14, 2026 report Top Trends in Retail Banking & Payments, 2026: The Empowerment Era: Banking Rebuilt Around Customer Control and Intelligence Data and AI-powered customer intelligence are nonnegotiable. David Albertazzi Retail Banking & Payments David Albertazzi |
January 8, 2026 report Canada Consumer Credit Cards: Growth Through Market Disruptions New account growth favors alternative payment methods. David Shipper Retail Banking & Payments David Shipper |
December 4, 2025 post Mastercard and Visa Settlement: What the End of "Honor All Cards" Means for Retailers New surcharge rules could reshape checkout experiences and merchant-customer relationships. Datos Insights Retail Banking & Payments, Banking & Payments Datos Insights |
December 2, 2025 report Securing Transaction Continuity: A Global Assessment of Payment Resiliency Payment resiliency has become a board-level, top business priority. Ron van Wezel Retail Banking & Payments Ron van Wezel | David Shipper |