Card issuers absorb the cost when cardholders can’t cancel: reimbursed claims, reissued cards, and staff time on disputes that take months to resolve. Blocking a payment doesn’t end it. The merchant keeps billing. Datos Insights makes the case for true cancellation, not just blocking. Issuers work directly with merchants to end the subscription, confirmed in the banking app, instead of freezing one charge at a time. That shift makes the issuer a trusted partner in cardholders’ recurring payments, not a temporary fix.
This report shows issuers how to build the business case, sizing dispute reduction, call center savings, and reissuance costs against investment, and identifies commercial cards as an underserved opportunity. For issuers still weighing whether to build, the data is clear: 69% of cardholders want this capability, but only 19% have it today.
Clients of Datos Insights’ Retail Banking & Payments practice can download this report.
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