BPO and BPaaS represent a wide variety of functions, from horizontal services (contact center operation) to core insurance processes (claims adjusting and underwriting).

Traditional, reactive security controls no longer suffice when data breaches cost insurers millions.

Business drivers are at the forefront of this comprehensive platform evolution.

Knowledge is a strategic asset worth protecting and developing.

The DCM market is evolving; vendors are developing new systems to meet carriers’ updated needs.

The insurtech market is continuing to mature, and with it comes an abundance of partnerships, opportunities, and lessons from insurers.

L/A/B agents prioritize many things, but AI isn’t one of them.

This volume includes case studies in the core systems initiatives, data and analytics, digital initiatives, and IT practice categories.

AI will redefine competitiveness by 2030.

Life insurance executives have a dual mandate: modernize aging technology and enhance customer experiences.

Widespread confusion persists about different AI technologies and their optimal applications.

Poor document governance creates multiple dimensions of risk for GenAI implementations.

New federal legislation may further support retirement savings, which will be positive for annuities.