Report

Top Trends in Retail Banking & Payments, 2026: The Empowerment Era: Banking Rebuilt Around Customer Control and Intelligence

Data and AI-powered customer intelligence are nonnegotiable.
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Banking’s transformation isn’t about technology adoption. It’s about a fundamental shift toward customer empowerment. Banks must evolve from product providers to financial partners, rewriting business models and infrastructure to match how customers actually want to manage their financial lives.

Clients of Datos Insights’ Retail Banking & Payments can download this report.

This report mentions Affirm, Array, Experian, Klarna, Liv., Mastercard, PayPal, RocketMoney, ScribeUp, SMBC, Visa, and WIO.

About the Author

David Albertazzi

David Albertazzi

David Albertazzi is the Director of Datos Insights' Retail Banking & Payments practice, and he focuses on retail bank channels and core banking technologies. He specializes in technology solutions used by banks and credit unions to support their mobile banking, online banking, branch, ATM, and call center channels, and he assesses the strategies and technology implementations of financial institutions of...

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