The life insurance and annuities industry stands at a critical juncture in 2025 as it moves from experimental AI initiatives to production-ready solutions delivering measurable returns. With traditional systems under pressure from rising costs and evolving customer expectations, insurers must transform their operations through strategic technology implementation while maintaining operational stability. This report examines how carriers can harness AI-powered automation, modernize distribution channels, and streamline legacy systems to drive efficiency and innovation in an increasingly complex market environment.

Clients of Datos Insights’ Life, Annuities, & Benefits service can download this report.
About the Author
Chris Eberly
Chris Eberly is the Head of Insurance Insights, with expertise in IT leadership, transformational technology implementation, enterprise information/data management, and technology strategy for the insurance industry. Prior to joining Datos Insights, Chris was VP and head of Life & Producer Services IT at Lincoln Financial, where he led the Implementation of FAST as the strategic life policy administration platform, significantly...