Americans are growing accustomed to fast, easy, and frictionless transactions, and businesses have much to gain. Text, one of the most low-cost and effective ways to communicate with consumers, is paving the way for businesses to improve profit margins and enhance the customer experience.
This report explores the state of bill pay and ways in which text can best serve billers and consumers. It is based on findings from a Q3 2023 survey, commissioned by Solutions by Text, of 2,005 U.S. bill-paying consumers who own cellphones to understand their attitudes and preferences when using text to pay their bills or communicate with billers.
Clients of Datos Insights’ Retail Banking & Payments service can download this report.
About the Author
![David Albertazzi](https://datos-insights.com/wp-content/uploads/2023/05/NewBio_David_Albertazzi-300x162.jpg)
David Albertazzi
David Albertazzi is the Director of Datos Insights' Retail Banking & Payments practice, and he focuses on retail bank channels and core banking technologies. He specializes in technology solutions used by banks and credit unions to support their mobile banking, online banking, branch, ATM, and call center channels, and he assesses the strategies and technology implementations of financial institutions of...
Other Authors
![Ariana-Michele Moore](https://datos-insights.com/wp-content/uploads/2023/05/Ariana-Michele20Moore20thumbnail-300x162.jpg)
Ariana-Michele Moore
Ariana-Michele Moore is an Advisor in Datos Insights' Retail Banking & Payments practice. Ariana covers a variety of topics supporting the practice. Prior to a career break, Ariana was a senior analyst in Celent’s retail banking group. Her research focused on topics such as payment fraud, identity theft, identity verification, payroll cards, stored value cards, biometrics, smart cards, contactless payments,...