Report

The Noninterest Income Edge: How Leading Banks Win With Customers

Many banks are leaving high-quality fee income on the table.
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Today, many leading banks rank fee income growth among their highest priorities, recognizing that overreliance on net interest income compromises results and resilience in a volatile economic environment. Leading institutions achieve a double-digit edge in share by aligning focus, execution, and organizational commitment with customer centricity at the core of their fee income strategy. For boards focused on sustainable competitive positioning, doing so has become essential to value creation and stakeholder returns.

This report analyzes noninterest income performance across 250 large U.S. banks, with a primary focus on 62 midsize institutions (US$20 billion to US$100 billion in assets), using five years of Federal Financial Institutions Examination Council data. It identifies customer-centric fee-based revenue strategies that differentiate leaders from peers.

Clients of Datos Insights’ Retail Banking & Payments service can download this report.

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