Report

The Impact of Failed Payments

Failed payments pose a serious risk to both profitability and customer loyalty.
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In an environment where customers are increasingly willing to switch banks or fintech providers to meet their payment needs, financial institutions must address inefficiencies in payment processing or face the consequences. The persistent reliance on manual processing and delayed adoption of ISO 20022 highlights significant untapped opportunities for banks to reduce the number of failed payments.

This report presents confirmation from our research that banks implementing payment data validation solutions achieve substantial improvements. It is based on Datos Insights’ Q3 2025 survey of 150 global financial institutions on cross-border payments.

Clients of Datos Insights’ Commercial Banking & Payments service can download this report.

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