Small and midsize businesses form the backbone of the U.S. economy, and fintech lenders have captured a compelling 12% share of the SMB-lending market. To stay on top of this market, traditional lenders must have a strategy—one that’s methodical, supported by technology, and efficiently targeted.

This report delves into these borrowers’ current satisfaction levels, the services they buy, and the firmographic and behavioral traits by which they can be identified. This report will be useful to SMB-lending line of business managers seeking growth at the expense of their fintech rivals, as well as the vendors seeking to help them achieve this goal. It is based primarily on a Q1 2024 Datos Insights online survey of 1,004 U.S.-based small businesses.

Clients of Datos Insights’ Commercial Banking & Payments service can download this report.

This report mentions Abrigo, Axe Finance, Baker Hill, Credacc, Finastra, FIS Global, Global Wave, Identifee, Intellect Design, Jack Henry & Associates, Linedata, Moodys, nCino, Newgen, Nucleus Software, Numerated, Q2, and Temenos.