Snapshot: Agents Pivot to Digital Channels During Pandemic


July 2020 – Independent agents remain optimistic about their ability to grow in 2020 as they navigate the challenges of a global pandemic. Video conferencing, text messaging, and e-signature capabilities are critical to communicating with prospects and insurers.

As more companies return to work and adjust to wearing masks as part of everyday living, agencies are also adjusting their operations to meet the needs of their clients as they seek to maintain retention levels and grow.

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