June 2020 – This report provides an overview of policy administration system trends in the property/casualty market space as well as the impacts emerging technology is having on core systems. Features that were once nice to have have become table stakes (i.e., cloud, SaaS, APIs); others are still gaining insurers’ attention (i.e., microservices, cloud-nativity, multi-tenancy, headless systems).
As insurers look to improve speed to market, business and IT agility, product flexibility, and more, it is imperative to understand the current market and the technology that will influence it in years to come.

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Martina Conlon
Martina Conlon is Executive Principal at Datos Insights. She has expertise in IT strategy, best practices, organizational approaches, and technology architecture, and is the primary researcher and author of market-leading reports on agent portals, core systems, business intelligence, and technology strategy. Martina has led dozens of vendor selection efforts, insurer peer benchmarking, IT organizational assessments, and enterprise architecture and roadmap development...