Prioritizing the Right Offerings to Meet Small-Business Needs

Banks must evolve and broaden their small-business product portfolios, or they risk losing these clients.

Boston, November 4, 2021 Managing the finances of a small business is no easy task. This critical customer segment needs access to tools that enable them to pay and get paid faster, as well as better forecasts of and reports on cash flows, to increase their chances of staying in business. Experiences in small-business customers’ personal lives and a greater overall comfort with technology have deepened their expectations for intuitive and modern digital banking interfaces, high levels of automation, and personalized experiences. In return, their businesses offer a huge revenue opportunity to those banks able to meet these expectations.

Clients of Aite-Novarica Group’s Commercial Banking & Payments service can download this 15-page Impact Brief. To learn more about the topic covered in this Impact Brief, please contact us at [email protected].

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