Commercial banking clients are increasingly fragmenting their relationships across multiple institutions in search of better digital cash management capabilities. To capture primary bank status and deepen client relationships, financial institutions must invest in both robust digital platforms that deliver real-time reporting, cash flow forecasting, and actionable insights, while simultaneously enabling seamless integration with clients’ enterprise resource planning (ERP) and accounting systems.
This report presents why it’s important to meet critical client expectations. It is based on a Q3 2024 online survey of 405 U.S.-based midsize and large businesses, representing a distribution of businesses with assets above US$20 million. It also leverages past Datos Insights research, wide-ranging conversations with industry experts and practitioners, and the authors’ extensive market knowledge.
Clients of Datos Insights’ Commercial Banking & Payments service can download this report.
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