New capabilities enabled by technology create real value for insurers by allowing them to identify and penetrate new markets, sell products more effectively, increase operational efficiency, and better understand and model risk. For insurers, IT investment is investment in the truest sense. However, creating this value requires funding mature IT organizations that can support modern systems, compete for top talent, and support strategic objectives.

This report is designed to help insurers understand peer behavior, budgets, and priorities for the coming year as context for their strategic planning activities. It presents and analyzes the results of a Q4 2024 survey of 38 insurer CIO and technology leader members of the Datos Insights Insurance Technology Research Council.
Clients of Datos Insights’ Life, Annuities, & Benefits service can download this report.
About the Author
Caitlin Simmons
Caitlin Simmons is a Senior Associate at Datos Insights. She works with senior team members to support consulting projects and create research reports. Prior to joining the firm, Caitlin worked in program evaluation and academic research. She has a Ph.D. in Health Psychology with a concentration in Community Psychology from the University of North Carolina at Charlotte.
Other Authors
Chris Eberly
Chris Eberly is the Head of Insurance Insights, with expertise in IT leadership, transformational technology implementation, enterprise information/data management, and technology strategy for the insurance industry. Prior to joining Datos Insights, Chris was VP and head of Life & Producer Services IT at Lincoln Financial, where he led the Implementation of FAST as the strategic life policy administration platform, significantly...