Four Technology Changes to Generate Profits for Commercial Banking

The foot soldiers of U.S.-based financial institutions provide a unique perspective into their lending institutions.

Boston, August 29, 2019 –Although much is made of the views on banking and its technologies from the C-suite, seldom embraced as a source of insights are commercial lenders, who form the “tip of the spear” that gains financial institutions entry into businesses that then pay for high-margin, low-churn services such as treasury management. These lenders observe the daily processes that frustrate or delight customers, know what products corporate clients need, and see where broken processes divert bankers’ time to tasks unrelated to risk management or client care.

This report identifies the technological changes commercial lenders seek in order to spend more time with their clients and prospects, and discusses their collective take on the technological changes that banks should undertake. It is based on interviews with 20 U.S.-based bankers conducted during the first half of 2019.

This 18-page Impact Note contains three figures and four tables. Clients of Aite Group’s Wholesale Banking & Payments service can download this report and the corresponding charts.

This report mentions Abrigo, ACI Worldwide, Axe Finance, Baker Hill, Cognizant, Deloitte, ECS Fin, EdgeVerve Systems Ltd, Evertec, Finastra, FIS, Fiserv, Genpact, Global Wave, IBM, Icon Solutions, Intellect Design Arena, Jack Henry, Kuliza, Linedata, Moody’s Analytics, nCino, Newgen Software, Nucleus Software, Push Payments, Q2 Holdings, SWIFT, Tech Mahindra, and Volante Technologies.

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