Emerging technologies can unlock new capabilities, enabling carriers to sell more effectively, assess risk with greater precision, and operate with enhanced efficiency. Yet these same innovations can challenge established processes and force insurers to reimagine fundamental business practices and norms. Insurers need clarity on how these tools can address real business problems while staying informed about shifts in the competitive landscape driven by technological advancements.
This report examines adoption patterns, pilot activity, and practical applications across 17 emerging technology categories. Its findings are drawn from a Q2 2025 survey of life/annuity/benefits insurer CIO members of the Datos Insights Insurance Technology Research Council.
Clients of Datos Insights’ Life, Annuities, & Benefits service can download this report.
This report mentions ABBYY, Apple, Celonis, and UiPath.
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