Digital Client Onboarding in Wealth Management: State of Play

There is a concerted effort to make digital client onboarding mainstream within the wealth management industry.  

9 August 2022 – In an age of instant gratification and digital-first products and services, wealthy client onboarding remains time-consuming and highly manual at many private banks, bank trusts, and wealth managers. As the first point of contact between a wealth manager and its new client, digitizing the client onboarding process will enhance customer-centricity and advisor experiences, and solve several productivity challenges.

This Impact Report describes some of the biggest benefits and pain points for wealth managers and private banks when digitizing the client onboarding journey for high-end clients. It is based on 15 qualitative primary interviews Aite-Novarica Group conducted between October 2021 and June 2022 with senior executives at wealth management firms, consultants, and technology vendors across Europe and North America.

This 38-page Impact Report contains six figures and three tables. Clients of Aite-Novarica Group’s Wealth Management service can download this report and the corresponding charts.

This report mentions Apiax, Appian, Appway, Atfinity, Bank of America Merrill Lynch, CaixaBank, Credit Agricole, Credit Suisse, Docupace, DocuSign, Fenergo, FNZ, Formuesforvaltning, FutureVault, Indosuez Wealth Management, InvestCloud, Julius Baer, LexisNexis Risk Solutions, NexJ, NICE Actimize, Nuance, Pegasystems, Rathbones, Refinitiv, Royal Bank of Canada, Salesforce, Seismic, Skience, UBS, Wealth Dynamix, and World-Check.

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