Report

Delivering Customer-Centricity: Key Findings From Retail Bank Transformation Europe

The banking sector is increasingly embracing a “digital-first but not digital-only” approach to customer service.
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In November 2024, Datos Insights hosted the Retail Bank Transformation Europe conference in London. The two-day event consisted of panel and roundtable discussions, in-depth case studies, and speaker presentations involving bank leadership, solution providers, and Datos Insights analysts. Some 300 delegates from over 45 countries discussed crucial retail banking and payments topics, including the latest trends in physical banking channels, digital transformation, financial inclusion, and fraud prevention.

This report explores the major themes that emerged from the conference, including challenges, innovative solutions, and insights shared by speakers and panelists.

Clients of Datos Insights’ Retail Banking & Payments service can download this report.

This report mentions ACI Worldwide, Bank of Georgia, Bank of Ireland, Barclays, Brink’s, Building Societies Association, Cumberland Building Society, Danske Bank, Diebold Nixdorf, Eika, Erste Bank Hungary, Euronet Worldwide, Featurespace, Feedzai, HSBC, ING, K&H Bank, KAL, Kroo Bank, Kuveyt Türk, LINK, Lloyds Banking Group, National Bank of Canada, NCR Atleos, Principality Building Society, Raiffeisen Bank International, Santander, Society Matters CIC, Temenos, The Finanser, Tietoevry, and Yorkshire Building Society.

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