The property and casualty insurance industry is experiencing a fundamental shift in claims handling, driven by evolving customer expectations and technological advancement. Traditional approaches that treated claims processing as a series of disconnected steps among insurers, claimants, and service providers are giving way to integrated ecosystems that deliver enhanced outcomes for all stakeholders.
This report examines the evolving P/C claims ecosystem, focusing on the technological innovations and customer-centric approaches that are reshaping the industry. The research methodology combines an extensive literature review, an analysis of industry reports, and insights from recent studies on customer satisfaction and retention in the auto insurance claims and repair journey. This report is based on a white paper sponsored by CCC Intelligent Solutions.
Clients of Datos Insights’ Property & Casualty service can download this report.
About the Author

Tim Baum
Tim Baum is a seasoned technology executive with a history of leading both startups and large corporations in delivering complex strategic technology programs for business transformation. Tim started his career in the dBase development team at Ashton-Tate. After starting a technology services firm in 1998, Tim went on to work for several technology and financial firms, including serving as Vice...