Report

Competitive Capabilities for Life/Annuity/Benefits Insurers, 2025

Insurance companies are showing declining capabilities across most functional areas compared to 2022, reflecting rising expectations and flat budgets.
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The Datos Insights Competitive Capabilities (formerly the AN100) is a set of capabilities that represent the new standard for insurers, spanning digital, data, and core capabilities across eight functional areas that govern the insurance product cycle. It presents current maturity levels and planned pilot programs for each capability, and all the capabilities are enabled or supported by technology.

This report analyzes deployment and pilot data from a study of 14 life/annuity/benefits (L/A/B) insurers. Insurer technology executives can use this study to benchmark the maturity of the capabilities included in the framework and assess their technology investments and pilot activity against those of their peers. Solution providers can use this report to identify key capability gaps and areas of investment within the industry to tailor their technology roadmaps to address insurer needs better.

Clients of Datos Insights’ Life, Annuities, & Benefits service can download this report.

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