January 2019 – Carriers across the insurance industry continue to invest in Agile capabilities. Agile adoption can lead to improved software quality, better collaboration between business and IT, lower cost and risk, and increased customer satisfaction. To invest in Agile, carriers are scaling frameworks like SAFe, using product management discipline, and expanding Agile principles into IT operations through DevOps. Yet despite the almost ubiquitous use and relative maturity of Agile in the industry, carriers continue to struggle with financial, organizational, and cultural issues that prevent their Agile adoption from leading to true transformation.
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