A Digital FNOL Market Overview: First Impressions Last

A digital FNOL process needs to be not only intuitive but also intelligent, with a dynamic workflow and omnichannel experience.

Boston, July 8, 2021 – How an insurer treats its customer during the claims process can have a significant impact on the long-term relationship, and the first notice of loss represents the first opportunity for a carrier to make a lasting impression with its policyholders. A digital FNOL enables the policyholder or claimant to submit a claim via multiple channels, but an omnichannel user interface alone does not make for a better experience. In fact, it is imperative that the process leverages new technologies to capture information about the loss.

This report explores customers’ ability to submit a claim through multiple digital channels to technologies that support the FNOL process and the claims journey. It is based on 41 interviews conducted in April and May 2021 with claims executives at insurance carriers in the United States and Europe, industry experts on the topic of claims transformation, and executives at insurance technology firms across the globe.

This 39-page Impact Report contains three figures and five tables. Clients of Aite Group’s Property & Casualty Insurance service can download this report, the corresponding charts, and the Executive Impact Deck.

This report mentions Assured, Capgemini, Claims Genius, Duck Creek Technologies, EasySend, Flyreel, Guidewire, Insurity, Majesco, Metromile, Omni:us, RightIndem, Sapiens, Snapsheet, Tractable, Ushur, and World Programming.

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