Datos Insights announced the winners of its 2025 Impact Awards in Commercial Banking & Payments yesterday at the Datos Insights Commercial & Small Business Banking Forum in New York City. The awards recognize 19 organizations whose innovations are transforming how businesses manage their financial operations and transactions. These solutions and capabilities are raising the bar in payment processing, cash management, treasury operations, and digital banking experiences for commercial clients.
“The Datos Insights Impact Awards celebrate the innovations that are truly transforming commercial banking and payments,” said Erika Baumann, Practice Director, Commercial Banking & Payments at Datos Insights. “We recognize financial institutions and innovative fintech vendors implementing breakthrough solutions in AI, customer experience, product development, and more—setting new standards of excellence while delivering measurable value to the financial operations of businesses large and small.”
The program recognizes innovations across both Financial Institutions and Solution Providers (including fintech vendors, core providers, and payment processors). Winners demonstrate exceptional achievement in leveraging technology to enhance commercial banking operations and customer experiences.
2025 Commercial Banking & Payments Impact Award Winners
Financial Institution Winners
Best Innovation in Artificial Intelligence and/or Advanced Analytics
- Gold: Bank of America
Best Innovation in Customer Experience
- Gold: Citizens Bank
- Silver: BMO
Best Innovation in Digital Channel Capabilities
- Gold: Synovus
- Silver: Intesa Sanpaolo
Best Innovation in Operational Efficiency
- Gold: Royal Bank of Canada (RBC)
- Silver: PNC Bank
Best Innovation in Product Development
- Gold: Regions Bank
- Silver: Comerica Bank
Solution Provider Winners
Best Innovation in Artificial Intelligence and/or Advanced Analytics
- Gold: nCino
- Silver: Monit
Best Innovation in Customer Experience
- Gold: Finzly
- Silver: LSEG Risk Intelligence
Best Innovation in Operational Efficiency
- Gold: Intellect Design
- Silver: Identifee
Best Innovation in Product Development
- Gold: Backbase
- Silver: LiquidTrust
Best Innovation in Technology and Integration
- Gold: Nacha
- Silver: Boost Payment Solutions
Selection Process and Criteria
Winners were selected by a panel of commercial banking and payments industry experts and our strategic advisors based on comprehensive evaluation criteria including:
- Level of innovation and competitive differentiation
- Market needs assessment and solution fit
- Measurable business impact (operational efficiency, customer experience, revenue growth)
- Tangible outcomes (adoption rates, ROI, customer satisfaction improvements)
- Future product roadmap and sustainability
The program recognizes both financial institutions implementing transformative solutions and solution providers developing innovative technologies that advance commercial banking capabilities. All nominated innovations were required to be in production and developed within the past two years (after January 1, 2023).
About the Impact Awards Program
The program is open to financial institutions, vendors, fintech firms, and solution providers of all sizes and locations worldwide. Solution providers may partner with a financial institution and submit a nomination under the Financial Institution category. The identification of award winners is not an endorsement by Datos Insights of any vendor, product, or service.
About Datos Insights
Datos Insights is the leading research and advisory partner to the banking, insurance, and security and investments industries—both the financial services firms and the technology providers who serve them. In an era of rapid change, we empower firms across the financial services ecosystem to make high-stakes decisions with confidence and speed. Our distinctive combination of proprietary data, analytics, and deep practitioner expertise provides actionable insights that enable clients to accelerate critical initiatives, inspire decisive action, and de-risk strategic investments to achieve faster, bolder transformation.
For additional information about the Datos Insights 2025 Commercial Banking & Payments Impact Awards, contact [email protected].
Media Contact:
Datos Insights: [email protected]
Awards Contact: [email protected]