Laurel Jordan

Senior Principal

Areas of expertise:

Advisor Trends, Advisor-Focused Platforms and Tools, Agile Development, Anti-Money Laundering, Authentication, Brokerage Operations and Compliance, Business-to-Consumer Disbursements, Chatbot/Voice Assistant Technology, CISO Executive Leadership, Claims Processing, Client Engagement and Reporting, Compliance, Consumer-Directed Healthcare, Core Systems, Customer Onboarding, Customer Relationship Management (CRM), Data and Analytics, Data Management, Data Protection and Privacy, Digital Transformation, Employer Benefits, Governance, Metrics, and Reporting, Insurance Fraud, Insuretech, Know Your Customer (KYC), Life/Annuities/Benefits, Loan Processing, Machine Learning and AI, Policy Administration Systems, Practice Management, Regulations, Risk Management, Underwriting, Vendor Management
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Laurel Jordan is a Senior Principal for the Insurance practice. She has nearly three decades of experience in insurance, operations, solutioning, compliance, technology, transformation, and strategy. She brings a distinctive blend of industry knowledge from products and operations to digital expertise, thought leadership, change management, and an innovative mindset to help clients, peers, and colleagues navigate the ever-evolving insurance industry landscape. She also specializes in product and process expertise for life, annuities, long-term care, disability, voluntary group benefits, retirement, change management, digital transformation, and vendor and parter management.

Laurel’s insurance career began at CNA Insurance, which became CSC and eventually DXC, where she spent 23 years supporting multiple life and annuity insurers across technology platforms, business operations, and customer experience domains, as well as leading client transitions and conversions. Laurel then served as the Assistant Vice President of TPA Operations and Claims Center of Excellence Lead for EXL Services. Prior to joining Datos Insights, Laurel was the Insurance TPA & Compliance Officer at Sutherland Global Services.

Laurel has her FLMI, Lean Six Sigma Green Belt (LSSGB), and her CLMS (Certified Leave Management Specialist) designations as well as numerous certifications in AI and ML. She holds a BBA and MBA from Middle Tennessee State University.