Consumers made 1.9 billion bill payments through financial institution (FI) digital channels in 2026, totaling US$704.3 billion in gross dollar volume (GDV). Even so, FIs now handle just 18% of online bill payments, down from 38% in 2010, as billers’ own digital channels host 80%. This report analyzes FI bill pay by channel, generation, and institution type, then sizes bill pay across six major consumer bill categories. It closes with five priorities for FIs: a mobile-first multichannel experience, greater payment choice and control, simpler enrollment and automation, a consolidated payment experience, and stronger biller connectivity.
Clients of Datos Insights’ Retail Banking & Payments practice may access this report.
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