Report

The Great Knowledge Transfer

Knowledge is a strategic asset worth protecting and developing.
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Over 400,000 insurance professionals will retire by 2036, threatening institutional memory: Lost expertise could cost the industry up to US$124 billion annually. The insurance industry’s knowledge crisis demands immediate action across multiple dimensions.

This report draws from the expertise of Datos Insights’ staff, conversations with clients and Insurance Technology Executive Council members, and a review of secondary published sources.

Clients of Datos Insights’ Life, Annuities, & Benefits and Property & Casualty services can download this report.

This report mentions AIG, Hiscox.

About the Author

Meredith Barnes-Cook

Meredith Barnes-Cook

Meredith is an award-winning insurance go-to-market and transformation strategist with almost four decades of experience in insurance operations and technology. She brings a unique blend of industry knowledge, digital expertise, change management, and entrepreneurial spirit to help clients navigate the ever-evolving insurance industry landscape. Meredith offers a differentiating combination of extensive experience in the global insurance industry, expertise in insurance...

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Other Authors

Steven Kaye

Steven Kaye

Steven Kaye is Head of Knowledge Management at Datos Insights, and lead editor of the firm’s Business and Technology Trends in Insurance series. He has managed  a wide range of research projects since joining the firm in 2008. Previously, Steven worked for Accenture as an insurance researcher focused on the U.S. life and property/casualty markets. He also served in both knowledge management...

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