When their cards are incorrectly declined during an online transaction, most consumers immediately blame their banks. Not only have they just lost out on a much-wanted purchase, but now they’re going to have to try and resolve the issue with their banks’ call center – a frustrating and time-consuming prospect no one looks forward to.
New research from Aite-Novarica Group shows the negative effects these experiences can have on your relationship with your customers. Join Aite-Novarica Group Head of Risk Insights & Advisory Julie Conroy and Entersekt Chief Strategy Officer Dewald Nolte to learn more about these findings in this insightful webinar.
On the agenda: What can card issuers do to protect and please their customers, while keeping their best interests in check? Join us
- Reducing false declines while preventing true fraud attempts
- Improving the UX and success rates of e-commerce checkouts
- Configuring customer journeys across different channels
- A winning combination of Context Aware Authentication™ and a flexible 3D Secure ACS
