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In 2024, the financial services industry faces substantial changes and challenges, including high rates, increased unrest, and the influence of AI, with economic and geopolitical shifts heightening uncertainty. These changes impact financial institutions, service providers, and other market players, necessitating modernization efforts amid the industry’s immediate hurdles, such as operating margins, regulatory changes, and the introduction of new products.
During the session, Datos Insights Retail Banking & Payments experts reviewed the top 10 trends they see making a significant impact in 2024, including the AI revolution, the new reality of real-time payments, and the shift to open banking.