Identity theft has become so prevalent that it affected one-in-four U.S. consumers in 2021, along with virtually every type of financial product, commercial platform, and government support. Simultaneously, scam activity — via social media, phone, text, and email—targeted one-in-three U.S. consumers in 2021. What were the results of these activities? And how will organizations deal with and overcome the fraud challenge?
Join Aite-Novarica Group Strategic Advisor Shirley Inscoe and Refinitiv Global Head of Digital Identity & Fraud Solutions James Mirfin as they provide an overview of the U.S. identity theft and scams landscape in 2021, detailing the findings from a recent and upcoming Impact Report and what we can expect in 2022.
Learning Outcomes:
- Identity theft’s shift back to consumer financial products and how record-high rates of identity theft persisted in 2021;
- Identity theft’s targeting by age group and account type, and the types of application fraud and account takeover schemes now at play;
- The fallout from identity theft, including changes in customer satisfaction and tolerance for fraud;
- The types of scams and the methods used to scam;
- How organizations can better protect themselves and their customers.
