Picture a bank branch: What does it look like? What is going on inside? The answers to these seemingly simple questions are in constant flux, as banks evolve their branch strategies in an increasingly digital world. While some are content to tweak this channel, others are completely reinventing it – this webinar looks at what the branch of the future will (and won’t) do, the role of branch staff, and the bold new ideas shaping tomorrow’s branch.
Who should attend: Bank and credit union executives responsible for retail banking strategy, branch transformation or digital transformation.
We will explore critical questions for financial institutions and solution providers, including:
- What is the right size and shape for branch networks in a low-footfall environment?
- What services should be offered in-branch?
- How can automation optimize branch processes and enhance customer experience?
- What is the role of branch staff?
