Across every industry, consumers expect hyper-personalized, omnichannel, connected experiences—and insurance is no different. To attract digitally savvy policyholders and support workers in onsite and hybrid roles, insurance companies are investing in a variety of different technologies to support a seamless customer and employee experience.
During the session, Datos Insights Senior Principal Carey Geaglone, RingCentral Head of Industry Strategy, Financial Services Matthew Lehman, Independent Insurance Agents & Brokers of America (IIABA) Executive Director, Agents Council for Technology Chris Cline explored how:
- Leveraging integrated cloud communications/collaboration and contact center solutions drives business value and personalized, seamless experiences in insurance
- AI is impacting conversational chat and shaping policyholder experience strategies
- Secure and compliant communication solutions protect customer data and support regulatory and audit requirements