Tuesday, November 14, 2023

AI in Life & Annuity Insurance: Understanding Today’s Reality and Challenges and Tomorrow’s Opportunities


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There is a lot of hype in the media around AI and the impact of the technology on today’s business models, operating costs, and customer expectations.

During the session, Datos Insights Executive Principal Mitch Wein and Senior Principal John Keddy discussed what is happening today, the challenges of using the technology in its current form, and the opportunities in the future as the technology and understanding of its use in life and annuity insurance matures.

Key topics:

  • Insurer priorities and projects
  • AI basics
  • What leading insurers are doing with AI today
  • Future opportunities and trends in underwriting, claims, customer service, and IT
  • AI governance and regulation