As we emerge from the COVID-19 pandemic era, LAB carriers are facing a business climate and market conditions that have fundamentally changed over the past three years. Some of those changes have accelerated long-term trends related to digitization and the value of self-service capabilities. At the same time, demographic shifts and changes in distribution systems mean that carriers will face a more dynamic, more competitive, and more variable environment in the future, which will value the ability to adapt to changes while supporting more responsive approaches to product development and delivery. These changes will continue to place a premium on the effective utilization of technology to deliver valuable business outcomes in compressed timeframes.
In this webinar, Aite-Novarica Group experts from our life insurance practice explored the top 10 trends they foresee for 2023.