Under Lockdown: Workplace Agility in Financial Services

A fifth of financial institutions’ employees working from home may never return to the office post-crisis.

Boston, April 16, 2020 – Starting in March 2020, the COVID-19 health crisis has forced governments around the world to put their populations in lockdown. Shelter-in-place mandates have affected financial institutions, and while many have continued to operate with staff in the office, all have had to shift some personnel to working from home. Some of their operations, such as call centers, have been hit hard by the lockdown, and in the United States, banks have been enlisted to deliver government relief funding to small businesses, adding to the pressure. How agile have the financial services industry and its vendor community proved so far with their workplace transitions?

This report is for FI leaders looking to improve the workplace agility of their organizations and for their technology and consulting vendors seeking to assist them along the way. Leveraging an online survey fielded between April 3 and April 12, 2020, of over 300 respondents at FIs as well as technology and consulting vendors in North America, Europe, and beyond, it discusses what to expect in the near term and offers longer-term takeaways.

This 44-page Impact Report contains 29 figures and three tables. Clients of Aite Group’s Institutional Securities & Investments, Wealth Management, Wholesale Banking & Payments, Retail Banking & Payments, Health Insurance, Life Insurance, P&C Insurance, Cybersecurity, or Fraud & AML service can download this report and the corresponding charts.

This report mentions Authy, Google, JP Morgan Chase, Microsoft, Regus, and WeWork.

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