Boston, January 6, 2021 – 2020 was a tough year for the financial services industry and its clients, but much has been learned from it. In some ways, it provided the fire necessary to push banks and technology providers around the globe toward much-needed modernization. 2021 will likely be more of the same as digital transformation initiatives once viewed as “nice-to-haves” continue to become necessary for survival and as bank customers—from the smallest businesses to the largest corporations—continue to place greater pressure on their bank partners to help them more effectively and efficiently operate during challenging and unpredictable times.

This is a 20-page Impact Report. Clients of Aite Group’s Wholesale Banking & Payments service can download this report.