Top 10 Trends in Insurance, 2020: Consumers and the Industry Become More Proactive

Back-office digital transformation and changes in the group benefits market shape the major themes in insurance for 2020.

Boston, January 9, 2020 – Two overarching themes set the stage for the life, health, and property and casualty (P&C) insurance industries in 2020. The first is digital transformation across the value chain, including areas with more digital transformation maturity, such as underwriting, and areas such as claims, payments, and back-office functions. The second theme revolves around group market benefits for life and health insurance-related products. This mature market is undergoing transformational change as health and financial wellness are on a crash course to become key employer differentiators to attract, retain, and reward employees.

This is a 15-page Impact Report. Clients of Aite Group’s Health Insurance, Life Insurance, or P&C Insurance service can download this report.

This report mentions Fitbit, Garmin, GMC, and Toyota.

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