July 19, 2022 – Third-party debt collection companies have an uphill mountain to climb as they balance reaching the correct party in light of regulatory headwinds on one hand and the task of deploying up-to-date technology and self-service solutions on the other. At the end of the day, debt collectors’ challenge is to develop tailored strategies and effectively communicate with consumers to ensure they collect as much of these obligations as possible.

This report, sponsored by TransUnion, focuses on the experiences of third-party medical bill collections over the past year, including overall trends impacting the industry, top-of-mind challenges, and opportunities available. It is based on an Aite-Novarica Group quantitative survey of 151 third-party debt collection professionals in the U.S. in Q3 2021.

This 33-page Impact Report contains 22 figures. Clients of Aite-Novarica Group’s Healthcare Payments service can download this report and the corresponding charts.