The Consumer at the Center: Consumer Lending Challenges, Trends, and Spends

Lenders are trying to reorient their businesses toward a more customer-centered approach.

Boston, January 9, 2019 – The consumer experience must be U.S. lenders’ central aim in order to compete for and retain customers. While these lenders must also keep an eye on screening out fraudsters, navigating regulatory uncertainty, and managing credit quality, they are laser-focused on delivering as frictionless a process as possible through a variety of channels.

This report provides an overview of the current state of the consumer lending market, a discussion of how that market has evolved over the past decade, and insights from lenders on where they believe the demand for a variety of consumer loan products is heading. It contains 22 executives’ responses to an Aite Group survey of U.S. consumer lenders during the third and fourth quarters of 2018.

This 24-page Impact Report contains 11 figures and two tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.

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