Personal Lines: Near-Term and Long-Term Technology Trends


July 2019 – Homeowners and personal auto insurers operate in a highly competitive market where technology is key to creating advantage in sales, risk management, customer experience, and cost containment.

In the near term (next three to five years), insurers are likely to prioritize technology investments to increase speed to market, offer a digital experience to policyholders and agents, and leverage analytics to improve sales and operations. In the longer term, they will have to contend with trends like climate change and demographic shifts.

This brief explores the future of personal lines over the next three to five years and beyond with a focus on the role of technology in specific functional areas.

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