Novarica Research Digest: Property/Casualty Claims


January 2021 – This report is a digest of recent Novarica research on how changes in technology are affecting insurers’ claims capabilities, processes, and results.

Claims is transforming into an opportunity for insurers to demonstrate superior customer experience through use of AI, analytics, and new data sources to streamline the process and speed payment, improving accuracy, consistency, and cycle time while addressing fraud up front. IoT and sensors enable insurers to prevent losses or at least mitigate them.

This report presents a digest of Novarica research on the topic ofclaims culled from reports on business and technology trends, technology-enabled capabilities, the impact of emerging technology, and core systems plans; vendor information; and insurer case studies.

Source reports are listed in the appendix.

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