June 2020 – This brief introduces low-code/no-code technology, explores applications and use cases in insurance, and profiles vendors with experience supporting insurers. Low-/no-code development platforms support the development of business software without the need for traditional computer programming. This can allow non-developers to participate in the development process, increasing collaboration between the business and IT and reducing time to market and cost.

Adoption of these platforms is rising as insurers accelerate their digital transformation efforts. Composite application and customer engagement are two areas where these platforms excel, along with broadening accessibility to mobile and cloud-native application development.

Vendors profiled include Appian, Kony, Mendix, Microsoft, OutSystems, Pegasystems, Salesforce, Unqork, and Zudy.