Insurance CX Tech 100: Overview and Vendor Index

Insurers modernizing core systems must consider customer-facing experiences.

Boston, October 19, 2021 – Insurers modernizing core systems with digital transformation efforts have access to a wide range of customer experience tools and solutions.

This report profiles and categorizes 100 vendors and their CX solutions to help insurance companies optimize the customer experience.

Clients of Aite-Novarica Group’s Property & Casualty or Life, Annuities, & Benefits practice can download this 32-page report.

This report mentions Acoustic,, Acxiom, Adobe Experience Cloud, Aignyte, Airkit, Alterian, Appcues,, Atidot, Aureus Analytics, Avaya, Breathe Life, Calabrio, Captiv8, Clarabridge, Claritas, Webex Experience Management (formerly CloudCherry), Confirmit, Contentsquare (formerly Clicktale), Coveo, Crimson Hexagon, DAIS, Delighted, Digimind, Digital Mortar, Dovetail, Elafris, Epsilon, Equisoft, Eyeota, Flockrush/, ForeSee, FullStory, Gainsight, Genesys, Glassbox, Glia, Google Analytics, Hearsay, Hi Marley, Hootsuite, Hotjar, IIABA, Indeemo, iPerceptions/Astute/Emplifi, iPipeline, Ipsos, Jornaya, Kitewheel, leO, LexisNexis Risk Solutions,, Liferay, Majesco Digital1st, ManageMy, Medallia, Meltwater, Mixpanel, NetBase Quid, Neuro-ID, Neustar, NICE CXOne, Nielsen MRI-Simmons,, Oracle CX Cloud, Plum Voice, Podium, Pointillist, Pypestream, Quadient CXM, Qualaroo, Qualtrics, QuandaGo, Quantum Metric, Salesforce, Siteimprove Analytics, Smaply, Sprinklr, SuiteCX, Sureify, SurveyMonkey, Suzy, Talage, Talkwalker, Tealeaf, Thunderhead, Usabilla (GetFeedback), UserIQ, Usermind, Ushur, UXPressia, Verint, Vermeg, Voxco, WebTrends, WhatFix, Woopra, Xemplar, and YouGov.

Related Content

Modernizing Customer Communications: Customer Expectations in a Digital World

Customers expect to interact with their insurance companies across a variety of channels.

CX Technology in Insurance: Overview and Key Issues

Customer Journey Mapping: Key Issues and Best Practices

Get Summary Report

"*" indicates required fields