Boston, May 26, 2021–The COVID-19 pandemic transformed the traditional doctor-patient relationship overnight, requiring a dramatic shift in how patients engage with their healthcare providers. Telehealth was ready at the wings to prop up a care delivery model at a moment’s notice for individuals, enabling them to seek health services without exposure to viruses. While 2021 has brought vaccinations and hope, telehealth is here to stay, thanks to the convenience that digital channels offer. But as the digital channel proliferates, so does the need to verify the identity of consumers seeking health and wellness products and services.

Clients of Aite Group’s Health Insurance service can download this 12-page Impact Brief. To learn more about the topic covered in this Impact Brief, please contact us at [email protected].

This report mentions Centers for Medicare and Medicaid Services, Cisco, Division of Occupational and Professional Licensing, Google, LegitScript, National Association of Boards of Pharmacy, Palo Alto, TokenEX, U.S. Department of Health and Human Services, Utah Department of Commerce, and VMWare.