July 14, 2022 – Managing the identity of customers plays a central role in the trust relationship between a financial institution and its customers. Until fairly recently, managing customer identity has remained relatively decentralized and divided into discrete segments that are spread across various functional and operational business units. This approach to managing identity is increasingly being challenged as FIs seek opportunities to boost their capacity to optimize the balance of their strategic objectives.

This report examines identity management strategy as a concept, how FIs manage identity management programs today, and how and why FIs are evolving the discipline of managing customer identity. It is based on interviews conducted between May and July 2022 with 12 executives from various business units within 12 North American FIs with over US$30 billion in assets.  

This 21-page Impact Report contains 10 figures and one table. Clients of Aite-Novarica Group’s Fraud & AML service can download this report and the corresponding charts.