Developing and Utilizing Use Cases: Key Issues and Best Practices


August 2020 – This brief describes the value, challenges, and best practices for utilizing use cases to understand the goals and development of requirements throughout the project lifecycle. A common understanding across the user community, business, and IT can produce a more effective end product and enhance relationships. Use cases can help insurers develop common business understanding.

Use cases provide a sound basis for establishing scope and understanding system goals; they can evolve throughout the project to support analysis, planning, design, testing, and implementation. High-quality use cases can mature through the phases of systems development, allowing a complete understanding of business needs, and documenting the end-state system with clear requirements.

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