September 2020 – This brief provides an overview of key issues and prominent providers for insurers to consider when evaluating dental and vision claims systems. Dental and vision insurers have a diverse market of solutions to select from for claims processing. A solution’s workflow, financials, and reporting capabilities are key considerations, as are its data management, credential, and fee scheduling. Beyond that, insurers should consider a solution’s portal/integration capabilities, development language, delivery model, configuration, and security, as well as the vendor organization and delivery capabilities.

This brief provides an overview of key issues and profiles of 11 prominent providers, including Concentrix, Cognizant, DataGenix, EIS, Majesco, Mphasis, Oracle, PLEXIS, SKYGEN, VBA, and Vitech.